Navigating Your Platform
All the necessary information for every section/component of the macroactive platform. Each section is broken down into subsections with more detail.
Making Changes Within Your Platform
A variety of in depth how-to guides showing how to make custom changes within your platform. This includes custom workout creation, nutrition changes, products & pricing and other common editing changes.
Stripe
How to use Stripe and action customer cancellations, refunds, pausing subscriptions & disputes. Other sections include payout schedule, tools & settings & adding admins/users.
Customer Management
All the information needed to do customer changes in the platform. This includes requested meal & workout plan changes, fixing generation failures, and incomplete sign up.
Troubleshooting
Q&A with common troubleshooting queries. If you are having trouble editing your platform, making changes to product, or customer management, you should be able to find your answer here.
Marketing & Business Hub
Articles & Tips to help you run your business effectively, including marketing, sales & retention strategies.
Customer Support Tips
The 8 most important tips for doing customer support. Every key point is addressed in a video by our Customer Experience Manager Brett Harman.
Customer Support FAQs
Common questions and templates for you to include as part of your own FAQ, or alternatively you can use these to assist you in responding to customer emails.
Customisation Tips (Improve your product)
Run down of the most important sections you can customise to improve your product on the customer front end dashboard.
Onboarding Resources
For all our MacroActive clients currently in onboarding, here are some of the resources & tools you will need to help you personalise your platform.
