Customer Support Tips 


With Customer Experience Manager - Brett Harman

Introduction - How to do support


In the following videos, you will learn 8 important concepts that are fundamental to providing high-quality customer service.

Understanding the platform and its capabilities

Understanding your customers

Setting Expectations

Having an FAQ and/or Knowledge Base

Refunds, Cancellations & Disputes

Building templates & processes that work for you and your business

CRM

MacroActive Customer Service

Share by: